Returns Policy

Last Updated: October 2, 2025

 

At The Croatian Kitchen, we want you to be completely satisfied with your purchase. If for any reason you are not, please read our returns policy below.

 

1. Eligibility for Returns

- Items must be returned within 15 days of the purchase date.

- Products should be in their original condition, unused, and with all tags and packaging intact.

- Some items, such as our BonBon Chocolate Moulds and TeddyMedo Cookie Moulds, are non-returnable due to hygiene reasons.

- We do not offer returns for change of mind purchases.

 

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at thecroatiankitchen@gmail.com within 15 days of receiving your order to request a return authorisation.

2. We will provide you with a return shipping address and any further instructions.

3. Pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.

4. Ship the package to the address provided. Please note, the customer is responsible for return shipping costs unless the return is due to our error (such as a defective item or incorrect shipment).

 

3. Refund Process

- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund via email.

- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow a few business days for the refund to appear in your account.

 

4. Exchanges

If you wish to exchange an item for a different size or colour, please contact us for assistance.

We will guide you through the exchange process. 

 

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order.

We will arrange for a replacement or refund at no additional cost to you.

 

6. Contact Us

If you have any questions about our returns policy or need assistance, please reach out:

Email: thecroatiankitchen@gmail.com 

 

Thank you for shopping with The Croatian Kitchen!

We appreciate your support and look forward to serving you again.